Address: JCA Advisory Enterprises, 132-134 Great Ancoats Street, Manchester, M4 6DE. Email: [email protected]
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JCA Games supports Plan International.
WARNING! CHOKING HAZARD
Not suitable for children under 3 years due to small parts and small balls. This game is not a toy and is to be utilised with Adult supervision at all times.
Not suitable for children under 3 years due to small parts and small balls. This game is not a toy and is to be utilised with Adult supervision at all times.
Policies and Legal
Privacy Disclaimer
This privacy policy sets out how Christmas Eve the Race to Help Santa uses and protects any information that you give provide to us or we receive through our social media platforms. Christmas Eve the Race to Help Santa may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information; contact information including name and email address, demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers.
What we do with the information we gather
Internal record keeping, we may use the information to improve our products and services, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We may contact you by email, or social media. We may use the information to customise the website according to your interests.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please use the Contact Us section of our website. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will look to correct any information found to be incorrect, similarly contact us to remove any information you no longer wish us to hold.
5 years of spare parts policy and terms
You must register using our online form within 3 months of purchase to activate the offer. Spare parts are limited to in-game items, excluding the game board. If you require to replace the game board, we can arrange to do so at a discounted cost, please contact us with the form provided. Spare parts are limited to a maximum of 10 over the 5-year period. Please note that you will be responsible for postage and packaging costs, which we will confirm with you prior to any shipping.
Return and refund policy
In the event that you are not 100% satisfied with any item you purchase; we accept returns on any item that is used and unopened. Please contact us at [email protected] to approve a return. We reserve the right to deny refund to sender without prior return approval. Only unused items will be accepted for returns within 28 days of when item was delivered to you.
Any returned item must be in its original condition, and all tags need to be intact. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow for a period of up to 14 days for us to process the refund.
To return your product for refund, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable and please use a trackable shipping service.
This does not affect your statutory rights if the goods provided are faulty or suffer from other defects.
Payment policy
PayPal is used for all store transactions; customers will be able to utilise all types of payments styles accepted by PayPal at check-out. Your final payment amount due to us will be equal to the sales price of the goods selected plus the delivery cost to your destination, these will be shown in your basket prior to check out.
Shipping and delivery
All purchases are despatched within 3-5 days of order. Shipping will be tracked and signed for, with customers provided their tracking number from point of dispatch. Our usual delivery providers are UPS, Royal Mail and DPD depending on the destination. Shipping Costs are shown before checkout and depend on your location, there are no further costs or fees associated with shipping that will be charged by us to you.